Requirement & Regulation Check
Confirm target market, import rules, assembly scope, and buyer documents before quoting.
HONGLI backs every forklift and loader it exports with a full service programme from its base in Tai'an, Shandong, China. This covers OEM and ODM manufacturing, SKD and CKD export kits, spare-parts supply, technical support and after-sales service. Each machine ships with a 12-month warranty, a one-unit minimum order and a 15–30 day lead time. Dealers and importers get configuration guidance, documentation and parts planning for their market. Use the sections below to reach OEM/ODM, the order process, spare parts, technical support or after-sales — or contact sales directly.
Parts & Service
Complete Support From Customization To Delivery, After-Sales, And SKD/CKD
Service pages connect each buyer type with support scope, process steps, required files, and action paths.
OEM / ODM
Custom brand color, logo, configuration, nameplate, packing, and dealer documents for regional distributors, rental companies, and bulk buyers.
RequirementProposalSampleProductionDelivery
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Service Process
A clear export workflow from inquiry to delivery: parameter confirmation, quotation, contract, production, inspection, packing, shipping, and follow-up.
InquiryTechnical CheckProductionInspectionFollow-Up
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Technical Support
Selection advice, troubleshooting, operation notes, product videos, data sheets, and FAQ support for buyers and dealers.
Submit IssueCheck FilesEngineer ReviewSolutionRecord
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After-Sales & Parts
Wear-part lists, parts stock suggestions, warranty workflow, issue feedback, and remote technical guidance for long-term machine use.
Issue RecordSN CheckParts CheckGuidanceClosed Loop
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SKD / CKD
Semi-knockdown or complete-knockdown export options with local assembly guidance, packing lists, part codes, and spare parts planning.
Market ReviewKit PlanPackingAssembly GuideLocal Service
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SKD / CKD Focus
Dealer Local Assembly Workflow
For dealers planning local assembly, import-cost control, regional service, or parts inventory, the workflow turns a machine order into clear kit planning, packing codes, technical files, training, and first-batch review.
View SKD / CKD DetailsMachine Kit Plan
Define machine configuration, disassembly level, optional parts, and local assembly responsibilities.
Part-Code Packing
Prepare coded packing lists, carton labels, spare parts references, and shipment grouping.
Assembly Files & Training
Provide assembly guidance, quality checkpoints, operation notes, and dealer handover materials.
First Batch Review
Review arrival feedback, assembly records, missing parts, and improvement notes for repeat orders.
Parts Stock Plan
Build fast-moving parts inventory and after-sales support path for local customers.
Support Output
What The Dealer Receives
Each output is tied to quotation, delivery, assembly, and after-sales so the buyer sees an end-to-end service path.
Document Output
Product catalogs, specification tables, packing lists, spare parts lists, maintenance manuals, and assembly guides.
Quality Control
Machine testing, pre-disassembly check, packing inspection, arrival review, and local assembly feedback.
Dealer Training
Sales selection, troubleshooting, parts management, installation workflow, and customer handover standards.
Inquiry Loop
Quote forms, downloads, FAQ, after-sales forms, email, and WhatsApp are linked to reduce customer drop-off.