What does the warranty cover, and for how long?

A 12-month warranty backed by spare-parts supply and technical support. Submit your model and serial number to open a case.

What should I include in an after-sales request?

Machine model, serial number, an issue description, photos and your contact details.

Who handles overseas claims?

HONGLI supports overseas buyers and dealers directly through this channel.

🛠Service & Support / After-Sales

After-Sales & Warranty

Every HONGLI forklift and loader ships with a 12-month warranty, backed by spare-parts supply and technical support. To open an after-sales case, submit your machine model, serial number, a description of the issue, photos and your contact details. The team reviews the case, advises on diagnosis and repair, and arranges parts where needed. This channel serves overseas buyers and dealers directly. For routine parts or technical questions, use the spare-parts and technical-support pages; for warranty claims, complete the form on this page.

Service & Support / After-Sales

After-Sales and Spare Parts Support

A support path for machine users and dealers covering issue records, serial number checks, spare parts recommendations, remote guidance, and closed-loop follow-up.

Suitable Buyers

Machine issue feedback
Spare parts inquiry
Dealer service team support
Maintenance and warranty communication

Required Information

Buyer name and country
Model and machine serial number
Purchase date if available
Photos or video of the issue
Required parts or symptom description

Workflow

How After-Sales Support Works

Each step is linked to the next document or action so buyers know what to prepare before quotation, production, delivery, or support follow-up.

Issue recordModel and SN checkPhoto/video reviewParts or operation guidanceFollow-up and closure

Deliverables

What Buyers Can Receive

Issue record

A logged report of the fault, with photos, serial number, and operating context.

Suggested spare parts list

The wear parts and spares your machine is likely to need, matched to its model.

Remote guidance

Video or written support from our engineers to diagnose and resolve issues on site.

Parts quotation when needed

A priced parts offer with lead time, once the required items are confirmed.

Follow-up service notes

A record of the actions taken and any parts shipped, kept for future reference.

Related Service

Continue to Other Support Pages

All Services

OEM / ODM

Custom brand color, logo, configuration, nameplate, packing, and dealer documents for regional distributors, rental companies, and bulk buyers.

RequirementProposalSampleProductionDelivery

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Service Process

A clear export workflow from inquiry to delivery: parameter confirmation, quotation, contract, production, inspection, packing, shipping, and follow-up.

InquiryTechnical CheckProductionInspectionFollow-Up

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Technical Support

Selection advice, troubleshooting, operation notes, product videos, data sheets, and FAQ support for buyers and dealers.

Submit IssueCheck FilesEngineer ReviewSolutionRecord

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SKD / CKD

Semi-knockdown or complete-knockdown export options with local assembly guidance, packing lists, part codes, and spare parts planning.

Market ReviewKit PlanPackingAssembly GuideLocal Service

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